Distribution information
Welcome to Xeym567 to buy game recharge cards and e-coupons! First-time buyers? No problem! This super detailed delivery guide will help you easily get the recharge code, so check it out!
First, let's clarify: We only give out electronic coupons!
There's no physical card! You buy an electronic recharge code, and you can get it right after payment. No need to wait for delivery, super convenient!
II. Getting the code is super easy in 4 steps!
Pay: Select your recharge card at the store and pay using online payment (such as WeChat or Alipay);
Verification required: The system will automatically check if your payment has been successful, which usually takes only a few minutes and requires no action from you.
System code assignment: After successful verification, the system will assign you a unique recharge code from the "card pool". This code can only be used by you.
Request the code (both methods are acceptable, please review them!).
Method 1: After payment, the page will automatically redirect to the [Order Details Page]. Scroll down and look for words like "Product Key," "Recharge Code," or "Card Information." Your code is below that! Remember to take a screenshot and save it, or write it down on your phone so you don't lose it;
Method 2: We will also send the code to the email address you used to register your account. Check your email; if it's not in your inbox, check your "Spam" or "Promotional Emails" folders, as emails sometimes go to the wrong address.
3. How long will it take to get the code?
If all goes well, you can get it within 5 minutes of paying;
If many people buy at the same time (like during a game sale), or if the system is temporarily slow, you should receive your order within 30 minutes at most. Still haven't received it after 30 minutes? Don't panic! Check out the "Frequently Asked Questions" below for solutions!
Fourth, please remember these tips!
First, check if the region is correct: Before buying, make sure the e-card you choose supports the region of your game account (for example, if your account is in the "US" region, buy a US region card). If the region is wrong, the code won't work, and that's a problem, and we can't help you with that.
Don't share the code with others: Once you get the code, never send it to your friends, online acquaintances, or strangers! If someone finds out and uses your code to make a purchase, you won't be able to use it anymore, and we won't be able to provide you with a new one.
5. Don't panic when you encounter a problem, here's how to solve it!
Question 1: What should I do if I haven't received the code after more than 30 minutes? Answer: Don't worry, follow these three steps:
Refresh the order details page on your phone or computer, and then look for the code;
Double-check your email, including your spam and promotional email folders;
If you still can't find it, contact customer service and tell them your "order number" (you can find the order number on the payment success page or in the SMS message), and they will help you find it.
Question 2: I got the code, but when I try to recharge, it says "invalid" or "already used." What's wrong? Answer: This is rare. Try these two things first:
Check if the code you entered is exactly the same as the code you received, whether you entered extra spaces, or whether you got the capitalization wrong (for example, don't type "a" instead of "A" in the code);
Please double-check that the region of the e-card you purchased is the same as the region of your game account (for example, if your account is on the Hong Kong server, the card must also be on the Hong Kong server).
If you confirm that both of these things are correct and you still can't use it, contact customer service immediately and send them a screenshot of your order (showing the order number and the card you bought) and a screenshot of the error message when you recharged. They will help you find out the problem.
6. How do I contact customer service?
If you encounter any problems, just contact customer service! There are three ways:
Send an email: Write your question and order number in an email and send it to this email address: Xeym567;
Online customer service: (+86) 18955735885
Contact online customer service, but they are only available from 9:00 to 18:00, Monday to Friday. At other times, you can send an email or submit a support ticket, and they will reply to you as soon as possible.
Company : Shanghai Xiuen Yumeng Technology Service Co., Ltd.
Address: 1st Floor, Building 1, No. 2816 Yixian Road, Baoshan District, Shanghai
